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Politica de privacidad

Privacy Policy for Luna Sevilla

  1. INFORMATION ON THE COLLECTION OF PERSONAL DATA AND CONTACT DETAILS
    1.1 We are pleased you are visiting our website and thank you for your interest. This policy explains how we process your personal data. Personal data is any information that identifies you as an individual.

1.2 The data controller for this website under the GDPR is Luna & Laura. The controller determines the purposes and means of the processing of personal data.

1.3 Our website uses SSL/TLS encryption to protect your data during transmission. You can recognize this by "https://" and a lock icon in your browser.

  1. DATA COLLECTION WHEN YOU VISIT OUR WEBSITE
    When visiting our website without registering, we collect only the data your browser transmits to our server (server log files):

  • Visited pages

  • Date & time

  • Amount of data transferred

  • Referrer URL

  • Browser & OS used

  • IP address (possibly anonymized)
    This is based on our legitimate interest (Art. 6(1)(f) GDPR) to maintain website functionality & security.

  1. COOKIES
    We use cookies to enhance your experience. Some are deleted after your session; others remain for recognition (e.g., shopping cart memory). Where cookies collect personal data, this is based on Art. 6(1)(b) or (f) GDPR. You can manage cookie preferences in your browser.

  2. CONTACT
    When you contact us, we collect personal data necessary to respond. This is based on Art. 6(1)(f) or (b) GDPR. Your data will be deleted once your request is resolved.

  3. CUSTOMER ACCOUNT & CONTRACT FULFILLMENT
    If you create an account or place an order, we process your data per Art. 6(1)(b) GDPR. Data will be deleted after legal retention periods unless otherwise agreed.

  4. DIRECT MARKETING
    6.1 Newsletters: With your consent (Art. 6(1)(a) GDPR), we send newsletters to your email. You can unsubscribe anytime.
    6.2 For existing customers: We may send similar product offers to your email (Art. 6(1)(f) GDPR). You can opt out at any time.

  5. ORDER PROCESSING
    We share necessary data with shipping & payment service providers (Art. 6(1)(b) GDPR). Details are provided when applicable.

  6. REVIEW REMINDERS
    If you consent, we may email a reminder to review your purchase (Art. 6(1)(a) GDPR).

  7. SOCIAL MEDIA PLUGINS
    We use Shariff to protect your data when interacting with Facebook, Instagram & Google+. Clicking a social icon opens their site. See their respective privacy policies.

  8. ONLINE MARKETING
    10.1 DoubleClick by Google: Uses cookies for advertising. Based on Art. 6(1)(f) GDPR. You can disable cookies via browser settings.
    10.2 Google AdWords Conversion Tracking: Helps us measure ad success. Data is anonymous. You can opt out via Google settings.

  9. ANALYTICS
    We use Google Analytics (with IP anonymization) for site usage stats (Art. 6(1)(f) GDPR). You can opt out via plugin: https://tools.google.com/dlpage/gaoptout

  10. RETARGETING
    We use Facebook Pixel & Google AdWords Remarketing with your consent (Art. 6(1)(a) GDPR). You can opt out via their respective settings or the Digital Advertising Alliance.

  11. YOUR RIGHTS
    You have the right to:

  • Access your data (Art. 15)

  • Rectify inaccurate data (Art. 16)

  • Erase data under certain conditions (Art. 17)

  • Restrict processing (Art. 18)

  • Be informed about data recipients (Art. 19)

  • Data portability (Art. 20)

  • Withdraw consent (Art. 7(3))

  • Lodge complaints (Art. 77)

  • Object to processing (Art. 21)

  1. RETENTION PERIOD
    Data is stored according to legal retention periods. Once expired, data is deleted unless needed for contract fulfillment or legal claims.

Contact: soporte@luna-laura.com